Andrea Drugay Writing & Editing Resume

Andrea Drugay | Writer and Editor in San Francisco

I’m a writer and editor in San Francisco experienced in UX, UI, mobile, marketing, and content strategy for tech, health / wellness, and beauty / fashion. I’ve spent many years writing in tech for various areas, including SaaS, biometrics, social media networks, ecommerce, and Google. I love innovative, intelligent teams with whom I can collaborate on new projects and campaigns.

I’m skilled in tech tools, interpersonal relationships, and finding the balance between theory, analysis, and hands in the dirt.

I will energize your web copy and content, provide your users with an easy and delightful experience, transform your social media, flesh out your blog posts, develop your stories, make sure all of your content is on-brand, and edit everything to the smallest detail.

I love creating and maintaining style guides and writing resources for broader teams, too.

Specialties:
Writing, Editing, Copy Editing, Proofreading
UX, UI, Mobile, iOS, Android, Marketing, Emails
Blogging, Copywriting, Web Content, Social Media Content, Content Strategy

WORK EXPERIENCE

Senior UX Writer
Dropbox
San Francisco, CA
September 2016–Present

UX Writer: September 2016–January 2018
Senior UX Writer: January 2018—Present

Write and edit product content focusing on Dropbox Business:
• Customer growth
• User onboarding
• The admin experience
Manage and develop the content style guide and various internal resources for writers.
Write blog posts on copy and design process for the Dropbox Design blog.

Lead Copywriter
Goodshop
San Francisco, CA
March 2016–August 2016

Contract UX / UI / mobile / marketing copywriting, editing, and content development for charitable digital coupon website. Over 4m unique visitors, 113k nonprofits, 32k partner merchants, and over $12m raised for charity.

Key Responsibilities:
• Website UX & UI copywriting, editing, and development, including landing pages, headlines, user onboarding flow, error states, footers, global navigation, popups, and stickies
• Writing all new user onboarding emails for two product launches
• Revising existing welcome/onboarding emails for current 1.5m subscribers
• Writing copy for promotions and giveaways, including landing pages, popups, sticky footers, and confirmation screens
• Writing social copy for promotions and giveaways, including headlines, Facebook ads, Facebook posts, Instagram posts, Instagram ads, and Twitter
• Full ownership of blog re-launch, research, writing, and editorial calendar; 2–3 posts/week
• Creating and maintaining a brand voice and tone style guide
• Writing and editing targeted marketing deal alert emails for over 1.5m subscribers
• Android app content & UI writing and editing, including CTAs and error states
• Understanding, developing, and maintaining brand storytelling across all teams and channels

Copywriter
Sano Intelligence
San Francisco, CA
December 2015–February 2016

Freelance mobile / app copywriting and content development for innovative health tracker company.

Key Accomplishments:
• Wrote and edited over 150 targeted insight cards for in-app content
• Curated compelling and relevant links for each card
• Identified key messages compelling and relevant to the target market
• Copy edited 70+ user-action cards
• Wrote and edited UI copy and CTAs for all in-app user error states

Freelance/Contract Writer/Editor
Various Locations
San Francisco, CA
June 2007–Present

Clients Have Included:
• Goodshop (Copywriter), 2016
• Sano Intelligence (Copywriter), 2015–2016
• Posh Salon (Social Media Strategist | Writer: Training Materials), 2014–2015
• Goodby, Silverstein & Partners (Copy Editor: Sprint, Sonic, Chevrolet + more), 2007–2012
• Rosetta | Formerly LEVEL Studios (Copy Editor: Apple and Samsung), 2011–2012
• Publicis & Hal Riney (Copy Editor), 2011

Self-Employed
Blogger | Book Author
October 2007–Present

• Author of 2 non-fiction books and 6 fiction books
• Lifestyle blogger with 15k+ visitors per month (andreadrugay.com)

Writer | Content Manager
iSport.com
San Jose, CA
May 2010–October 2011

Key Accomplishments:
• Managed workflow of user-facing content for social media website: writing, editing, UI copy, visual.
• Wrote and edited over 200 articles; wrote headlines, subheads, and all web and UI copy.
• Executed and ensured brand voice guidelines throughout all material.
• Developed creative strategies to grow user engagement by 40-50% per quarter.
• Coordinated with editors to create weekly editorial calendar; delegated and assigned projects.

Writer: Training Specialist
Google Inc
Mountain View, CA
June 2002–June 2007

Key Accomplishments:
• Wrote and presented internal training programs for 100+ new hires in Online Sales & Operations, including Blogger and Froogle (now Google Product Search).
• Managed the revision of existing internal Google Consumer Operations trainings for 7 teams.
• Collaborated with cross-functional teams, SMEs, engineering, and product management to determine, review, and approve document requirements.
• Wrote the Google Online Sales & Operations Style Guide to increase internal brand messaging.
• Wrote the international Froogle (now Google Product Search) Newsletter for 6 quarters and 3 countries (US, UK, and Germany).
• Wrote support documentation, training materials, customer support materials, and internal communications for 3+ Online Sales & Operations teams.
• Developed editorial guidelines for Google User-to-User online support groups. Established creative strategies for community development and engagement.

Writing Internship
SFStation.com
San Francisco, CA
January 2001–June 2001

• Researched and wrote 500-word lifestyle articles on retail shopping and fashion in San Francisco.

EDUCATION

MFA, Creative Writing
San Francisco State University
San Francisco, CA

BA, Communication
Santa Clara University
Santa Clara, CA

PUBLICATIONS

How to Survive Beauty School: The Ultimate, No-Nonsense Guide to Thriving as a Cosmetology Student (Author)
July 2015

A Year of Natural Health and Beauty: 52 Easy, Frugal, Natural Ideas to Enhance Your Mind, Body, and Spirit (Author)
July 2014

Nothing But The Truth So Help Me God: 51 Women Reveal the Power of Positive Female Connection (Essayist)
October 2012